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Edgewise-Media Return Policy

General Policy for Returns

At Edgewise-Media.com, we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever. Please Click Here to submit your RMA request.

Here are the rules to follow for your return
  • You must request a return for refund within 30 days after the invoice date. No refunds are issued after 30 days.
  • Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
  • One RMA number can be per invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
  • When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Edgewise-Media.com will not be responsible for any shipping loss.
  • The customer must inform Edgewise-Media of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
  • All return(s) must have the original packaging and accessories.
  • The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Edgewise Media will not reimburse any customer for the shipping cost of a returned product.
  • Please allow 7-10 business days to process your return.
  • Edgewise Media reserves the right to refuse service that would void the return policy.
  • Please note that not all items are covered by our return policy.
    We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds

You may return most items sold by Edgewise within 30 days from the invoice date for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number AND RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 20% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.

We cannot accept returns of certain items for a refund, including:
  • Any item that is returned after the 30 day grace period.
  • Any tape, software, DVD movie, video game, or cassette tape that has been opened (taken out of its plastic wrap).
  • Any item that is not in its original condition, is physically damaged, or is missing parts.
  • Any DVD or CD media that has been printed on by the customer.
  • Any DVD or CD samplers.
  • Any photo paper that has been printed on or used.
Return Policy for Exchange or Replacement:

At Edgewise Media, we offer a six month warranty for product replacement or exchange. If you would like an exchange, the item(s) returned, need to be unused/unopened and within warranty. You will also need to include the item code number of the product you would like to receive. If there is a difference in the cost, please provide a payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand (e.g. cd-r, dvd-r, ink cartridge, memory card, etc.).

Warranty Information:

Please note that we offer a 30 day money back warranty. In addition, all products are sold with the original manufacturer's warranty. Please note that warranty periods and services vary from manufacturer and product.

Return Shipping Cost:

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Edgewise Media

Restocking Fee:

A 20% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Canceled orders or address errors:

Canceled orders must be called in before 11 a.m. PST. We do not accept emails as a way of canceling orders. For any refused package or any returns to Edgewise Media due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card the full amount of your purchase, minus any shipping charges.

Return Procedure:

You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be submitted online ( RMA Request ). Edgewise Media will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the outside of the box you are returning to Edgewise Media. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so we can credit you back the correct amount.

Customers are responsible for shipping any returned products to Edgewise Media. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. Edgewise Media will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 7 to 10 business days to process your returns.

All Clearance products (e.g. floppy disks, refurbished items, new items and open-box items) purchased from Edgewise Media will not be accepted for returns.

For further assistance please e-mail returns@edgewisemedia.com

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